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DC FieldValueLanguage
dc.contributorSchool of Hotel and Tourism Managementen_US
dc.contributor.advisorQiu, Hanqin (SHTM)-
dc.creatorChen, Chen-
dc.publisherHong Kong Polytechnic University-
dc.rightsAll rights reserveden_US
dc.titleStudy on the relationship among tourist experience, perceived value, tourist satisfaction and behavioral intention with smart tourism product/serviceen_US
dcterms.abstractThis study is inspired by the rapid spread of smart tourism product/service involved in travel experiences, which has dramatically changed tourist behavioral and has stimulated tourist satisfaction with tourism destination. The aim of this dissertation is to investigate the interrelationship among perceived value, the tourist experience, tourist satisfaction and behavioral intention in regard to smart tourism products and services. An extensive and comprehensive literature review provides a guide to this research. To examining the tourist experience, perceived value, tourist satisfaction and behavioral intention with smart tourism product/service, EVT modeling was adopted and both qualitative and quantitative research method were used for the empirical tests of the hypotheses. The results support the assumption that the tourist experience is significantly related to the perceived value, tourist satisfaction and behavioral intention in the context of smart tourism product/service. Besides, the tourist perceived value is as well as directly affect the tourist satisfaction and behavioral intention. The incremental value of this study is to present and empirically various dimensions of tourist experience and perceived value in terms of smart tourism product/service which provides new insight into smart tourism study. The results have significant emphasized the importance of smart tourism product/service in improving destination competitive, which provided evidence for destination investment and implication in terms of smart tourism products/services. By addressing the specific value aspects that are highly relevant for ICTs, smart tourism related stakeholders can stimulate further understanding the tourist needs, and contribute throughout the supply chain from production to distribution.en_US
dcterms.extentx, 204 pages : color illustrationsen_US
dcterms.isPartOfPolyU Electronic Thesesen_US
dcterms.educationalLevelAll Doctorateen_US
dcterms.LCSHHong Kong Polytechnic University -- Dissertationsen_US
dcterms.LCSHTourism -- Technological innovationsen_US
dcterms.LCSHOnline social networksen_US
dcterms.LCSHTourism -- Information technologyen_US
dcterms.accessRightsrestricted accessen_US

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Please use this identifier to cite or link to this item: https://theses.lib.polyu.edu.hk/handle/200/9262