| Author: | Fung, Chun Yeung Walter |
| Title: | Is workplace telepressure always bad? : exploring its effects on knowledge sharing |
| Degree: | M.Sc. |
| Year: | 2019 |
| Subject: | Hong Kong Polytechnic University -- Dissertations Knowledge management Psychology, Industrial Job stress Communication in organizations |
| Department: | Department of Management and Marketing |
| Pages: | 58 pages : color illustrations |
| Language: | English |
| Abstract: | Organizations rely heavily on information technologies (e.g., ICTS) for the purposes of work-related communications. More employees are expected to response the work-related ICT messages immediately. They may feel varying levels of preoccupation with and urges for responding quickly to work-related ICT messages. This experience is labeled as workplace telepressure. Recent research mainly focuses on its negative consequences. This study aims to explore its positive effects. Drawing from coping model by Lazarus & Folkman (1984), we predicted that workplace telepressure can facilitate knowledge sharing through communication effectiveness of computer-mediated communication (CMC). We further predict that the effect of communication effectiveness of CMC on knowledge sharing is stronger when employees' workplace relationship quality with their colleagues is high. Survey data were collected from 100 full-time employees from different organizations. The results indicated that workplace telepressure can motivate employees to learn how to communicate effectively with their colleagues by CMC, resulting in sharing more and higher overall quality of knowledge with their colleagues. However, contrary to our predictions, when employees' workplace relationship quality with their colleagues is high, the effect of communication effectiveness of CMC on knowledge sharing would not be stronger. Another surprising finding is that the direct relationship between workplace telepressure and knowledge sharing is stronger when employees' workplace relationship quality with their colleagues is low. Implications for research and direction for future research are discussed. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 991022197538503411.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 1.39 MB | Adobe PDF | View/Open |
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