Author: Lau, Kwok Hung John
Title: What influence housekeeping supervisors’ intention to stay: the role of occupational identity, perceived occupational status, general self-efficacy and occupational commitment
Advisors: Chan, Eric (SHTM)
Degree: DHTM
Year: 2020
Subject: Hotelkeepers -- China -- Hong Kong
Hospitality industry -- Personnel management
Hotels -- Employees -- Attitudes
Hong Kong Polytechnic University -- Dissertations
Department: School of Hotel and Tourism Management
Pages: xix, 213 pages : color illustrations
Language: English
Abstract: The reason people stay in their professions, particularly in their chosen ones, has been a major concern in the areas of human resource management. The hotel industry traditionally suffered a high turnover rate which resulted in low employee morale and a negative industry image. This study aimed to investigate the mediating role of occupational commitment (OcC) in linking occupational identity (OI), perceived occupational status (POS), and general self-efficacy (GSE) with intention to stay (ITS) among 302 hotel housekeeping supervisors in Hong Kong. Self-administered research questionnaire was used to collect data from hotel housekeeping supervisors. Samples were determined through nonprobability quota sampling method. Over 30 hotels in Hong Kong, including high-tariff A, high-tariff B, and medium-tariff hotels, participated in generating the research samples. Descriptive statistical analysis described the demographic variables of the respondents. Pearson's product-moment correlation was employed to identify the relationships among the studied variables, and structural equation modeling using AMOS version 25.0 was utilized to test the model and verify the presence of mediation effects. Mediation hypothesis testing was performed, for which the Baron and Kenny method was adopted to ascertain whether OcC has the effects of OI, POS, and GSE on the ITS. OI, POS, and GSE were positively related to OcC and OcC directly affected ITS. Moreover, OcC partially and fully mediated the relationship among OI, POS, GSE, and ITS. Theoretical and practical implications of the findings were discussed.
Rights: All rights reserved
Access: restricted access

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