|Title:||Patients’ perceptions about online medical consultations (OMCs)|
|Advisors:||Watson, Bernadette (ENGL)|
Online information services -- China
Communication in medicine -- China
Physician and patient -- China
Hong Kong Polytechnic University -- Dissertations
|Department:||Department of English|
|Pages:||v, 43,  pages|
|Abstract:||Patients' perceptions of health communication are important to patients' satisfaction and outcomes. Online medical consultation (OMC) is an emerging and innovative complementary expansion of the traditional face-to-face medical consultation in China. Compared to the literature concerning face-to-face medical consultations, there are fewer literature reviews on OMC. In the present study, the author investigated the patients' perceptions of OMC. A mixed-method design consisting of both quantitative and qualitative analysis was applied in this study. The quantitative data shows that: 1) participants had a high level of health willingness to communicate; 2) most participants preferred to use "text" modality; 3) participants perceived that OMC is acceptable as a complementary expansion of the traditional face-to-face medical consultation; 4) in this current study, participants' health willingness to communicate does not have an effect on consultation and relational empathy, patient perceptions of participation in the health consultation, communication assessment tool except treatment adherence; 5) in this study health locus of control does not have an effect on in this study health locus of control does not have an effect on consultation and relational empathy, patient perceptions of participation in the health consultation, communication assessment tool, or treatment adherence; 6) in this study, familiarity with the doctor have no effect on in this study health locus of control does not have an effect on consultation and relational empathy, patient perceptions of participation in the health consultation, communication assessment tool, or treatment adherence. The qualitative data reveal that participants preferred to use OMC when they want to save time, cost, unnecessary hospital visits, and keep safety and privacy. Most participants said they were satisfied with the conveniences of OMC, and they also had some worries about it. It is significant to understand how patients perceive OMCs, so this study may better inform health professionals about what patients want and cast light on the efforts of building more patient-centered online medical consultation platforms.|
|Rights:||All rights reserved|
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