|Ho, Lai-hong Richard
|Conflict management styles of Japanese and Chinese bank managers in Hong Kong : a cross-cultural comparative study
|Bank management -- China -- Hong Kong
Bank management -- Cross-cultural studies
Hong Kong Polytechnic -- Dissertations
|Department of Management
|vi, 88 leaves : ill. ; 30 cm
|This paper reports the results of an empirical study into the conflict handling behaviour of Hong Kong Chinese and Japanese managers. It was found that the preferred conflict handling styles of the two cultures match fairly well with each other with minor differences in certain areas. The similarities and differences in styles are then related back to certain pertinent aspects of Chinese and Japanese cultural values, and the effects of each of the cultural values on the respective conflict handling orientations are discussed. The drawbacks of the inclination of Chinese and Japanese towards compromising and obliging styles in handling interpersonal conflicts are noted, and future training and development needs to raise the awareness of managers from different ethnic cultures concerning their own conflict orientations and to increase their skills in adopting the appropriate conflict styles in different situations are stressed. Finally two contemporary approaches to facilitate the successful acquisition and transfer of conflict handling and negotiation behaviours are recommended.
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