| Author: | Qu, Bao Catherine |
| Title: | A study of organizational commitment and turnover intentions : a case of foreign language speaking tourist guides in Hangzhou |
| Degree: | M.Sc. |
| Year: | 2006 |
| Subject: | Hong Kong Polytechnic University -- Dissertations. Tour guides (Persons) -- China -- Hangzhou -- Case studies. Organizational commitment -- China -- Hangzhou -- Case studies. Labor turnover -- China -- Hangzhou -- Case studies. |
| Department: | School of Hotel and Tourism Management |
| Pages: | 63 leaves : ill. ; 30 cm. |
| Language: | English |
| Abstract: | The travel service industry is a fast-growing part of the Chinese economy. However, it seems that travel service companies in Hangzhou have faced difficulties in retaining qualified foreign language speaking tour guides in recent years. The purpose of this study is to investigate foreign language speaking tour guides' job satisfaction, relative deprivation and subjective norms among international travel agencies in Hangzhou; and to assess those factors affecting their turnover intention and organizational commitment. The author collected 187 self-administered questionnaires, the result of which showed that job satisfaction, relative deprivation and subjective norms have a close relationship towards tourist guides' turnover intention and organizational commitment. The research is to provide, accordingly, some implications and suggestions for travel service companies and other organizations such as tourism vocational colleges and government organizations. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b19863147.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 2.04 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/1697