| Author: | Du, Jie |
| Title: | A study of post training stage in hotels in Hangzhou, China |
| Degree: | M.Sc. |
| Year: | 2004 |
| Subject: | Hong Kong Polytechnic University -- Dissertations Hotels -- Employees -- Training of -- China -- Hangzhou -- Case studies |
| Department: | School of Hotel and Tourism Management |
| Pages: | x, 72 leaves : ill. (some col.) ; 30 cm |
| Language: | English |
| Abstract: | The purpose of this dissertation is to identify the factors affecting training effectiveness during the post training stage; to investigate the relationship between the identified factors and training effectiveness during the post training stage; to investigate the relationship between the training effectiveness and job satisfaction and turnover intention. Based on the survey of 191 usable questionnaires, SPSS was undertaken to analyze the pertinent factors and the relevant relationships. The research model was established after a review of the applicable literature and the responses of focus groups. The research demonstrated that superior support, incentives and resources played a positive role in improving the training effectiveness in the post training stage. The effectiveness of the post training stage was further improved by additional follow up training, the presence of role models, and a good department atmosphere. These factors strongly facilitated the transfer of learning, as did the praise and reward of good performance. All these measures should be used to improve the training effectiveness in the post training stage, Training effectiveness was positively related to job satisfaction and negatively related to turnover. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b17809927.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 2.77 MB | Adobe PDF | View/Open |
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