| Author: | Weerakoon, Mekala Kumari |
| Title: | Service quality in retail banking : a comparative study |
| Degree: | M.Phil. |
| Year: | 1999 |
| Subject: | Banks and banking -- China -- Hong Kong -- Quality control Banks and banking -- Customer services -- China -- Hong Kong Consumer satisfaction -- China -- Hong Kong Consumer behavior -- China -- Hong Kong Hong Kong Polytechnic University -- Dissertations |
| Department: | Department of Business Studies |
| Pages: | 276 leaves : ill. ; 30 cm |
| Language: | English |
| Abstract: | Nil |
| Rights: | All rights reserved |
| Access: | open access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b14898603.pdf | For All Users | 8.73 MB | Adobe PDF | View/Open |
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