Author: Weerakoon, Mekala Kumari
Title: Service quality in retail banking : a comparative study
Degree: M.Phil.
Year: 1999
Subject: Banks and banking -- China -- Hong Kong -- Quality control
Banks and banking -- Customer services -- China -- Hong Kong
Consumer satisfaction -- China -- Hong Kong
Consumer behavior -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Department of Business Studies
Pages: 276 leaves : ill. ; 30 cm
Language: English
Abstract: Nil
Access: open access

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Please use this identifier to cite or link to this item: https://theses.lib.polyu.edu.hk/handle/200/2058