|Author:||Weerakoon, Mekala Kumari|
|Title:||Service quality in retail banking : a comparative study|
|Subject:||Banks and banking -- China -- Hong Kong -- Quality control|
Banks and banking -- Customer services -- China -- Hong Kong
Consumer satisfaction -- China -- Hong Kong
Consumer behavior -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
|Department:||Department of Business Studies|
|Pages:||276 leaves : ill. ; 30 cm|
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