| Author: | Lam, Chor-chau Stephen |
| Title: | TQM in software development and maintenance |
| Degree: | M.Sc. |
| Year: | 1995 |
| Subject: | Computer software -- Quality control Total quality management Hong Kong Polytechnic University -- Dissertations |
| Department: | Multi-disciplinary Studies |
| Pages: | vii, 127 leaves : ill. ; 30 cm |
| Language: | English |
| Abstract: | With the progress of information technology, the number of software products has increased exponentially and the quality management of software products is essential. Since the process of development and maintenance of software is quite different from that of most other types of industry, it is necessary to study and identify the issues and establish an appropriate quality management system to assure software quality. This thesis aims to investigate the current software situation in Hong Kong's organisations by conducting a survey. The study is based on the Capability Maturity Model (CMM) originated by SEI. Questionnaires have been sent to sixty companies in Hong Kong including software vendors or multinational firms with large IT teams. The result is then summarized and analyzed to identify the weak areas for improvement. In the research, a comparison has been made to study the differences between hardware manufacturing and software development processes. Traditional quality assurance techniques are reviewed to determine how well they can be applied in software development processes. The main theme of this thesis is to provide recommendations to Hong Kong software companies on how to achieve better software quality through TQM. Methodologies such as CMM, ISO 9000, and critical TQM elements - total involvement, continuous process improvement and customer focus - will be discussed to establish the ways they can be used to improve the current software situation. Furthermore, some tools and processes as well as their implementation method will be suggested to ensure that the recommendations can be carried out successfully. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b12050490.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 3.33 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/3129