| Author: | Price, Michael Roland |
| Title: | The outsourcing of facility management by a financial institution in Hong Kong : a case study from the customer's perspective |
| Degree: | M.Sc. |
| Year: | 2002 |
| Subject: | Hong Kong Polytechnic University -- Dissertations Financial institutions -- China -- Hong Kong -- Management -- Case studies Facility management Contracting out |
| Department: | Multi-disciplinary Studies Department of Building Services Engineering |
| Pages: | 107 leaves : ill. (some col.) ; 30 cm |
| Language: | English |
| Abstract: | Adopting a case study approach, the dissertation examines the effect of facility outsourcing in a financial institution. Reference is made to research into and the experience of similar exercises abroad and in Hong Kong. The area of transaction cost economics is considered as well as culture, cost savings and other process drivers. Detailed qualitative research has been carried out through interviews and supporting user information. The results and findings point to a need for proper planning, preparation, and provision for change management before any such exercise is implemented. The vital importance of trust, staff relations, and cost savings are emphasised. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b16560413.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 3.93 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/319