Author: Chen, Chen
Title: Study on the relationship among tourist experience, perceived value, tourist satisfaction and behavioral intention with smart tourism product/service
Advisors: Qiu, Hanqin (SHTM)
Degree: DHTM
Year: 2017
Subject: Hong Kong Polytechnic University -- Dissertations
Tourism -- Technological innovations
Online social networks
Tourism -- Information technology
Department: School of Hotel and Tourism Management
Pages: x, 204 pages : color illustrations
Language: English
Abstract: This study is inspired by the rapid spread of smart tourism product/service involved in travel experiences, which has dramatically changed tourist behavioral and has stimulated tourist satisfaction with tourism destination. The aim of this dissertation is to investigate the interrelationship among perceived value, the tourist experience, tourist satisfaction and behavioral intention in regard to smart tourism products and services. An extensive and comprehensive literature review provides a guide to this research. To examining the tourist experience, perceived value, tourist satisfaction and behavioral intention with smart tourism product/service, EVT modeling was adopted and both qualitative and quantitative research method were used for the empirical tests of the hypotheses. The results support the assumption that the tourist experience is significantly related to the perceived value, tourist satisfaction and behavioral intention in the context of smart tourism product/service. Besides, the tourist perceived value is as well as directly affect the tourist satisfaction and behavioral intention. The incremental value of this study is to present and empirically various dimensions of tourist experience and perceived value in terms of smart tourism product/service which provides new insight into smart tourism study. The results have significant emphasized the importance of smart tourism product/service in improving destination competitive, which provided evidence for destination investment and implication in terms of smart tourism products/services. By addressing the specific value aspects that are highly relevant for ICTs, smart tourism related stakeholders can stimulate further understanding the tourist needs, and contribute throughout the supply chain from production to distribution.
Rights: All rights reserved
Access: restricted access

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